Return and refund policy (Legislative Decree 206/2005)
Unwanted goods
Don't worry if you are not completely satisfied with your purchase or just changed your mind! We offer a 60-day return period within which you can send us back the products you purchased. You are responsible for the cost of returning the products to us unless the product delivery was defective on our part.
The return period of 60 days is divided into two sections.
If you notify us that the product is unsuitable, we will refund the full price of the products upon receipt. Provided that the products have been treated with reasonable care, have not been worn and are in brand new condition.
Please contact us by email to inform us of your wish to return the products. Once you have notified us of your right to cancel, the merchandise must be returned to us within 14 days.
Send returned items to:
Jeweler Harald Dringo c/o Mail Boxes Etc
industrial street 18
63834 Sulzbach
Germany
We will refund you the full payment as soon as possible and in any case within 14 days from the date of return of the products.
If customizations are made, such as resizing the bracelet to personalize your products, you CANNOT return the item unfit. This is because a custom item has now been created by or for you and the item can no longer be sold as new. If the item is defective and customizations have been made, each case will be reviewed individually before a refund or exchange offer is made.
Defective goods
All items are thoroughly inspected for defects before shipment. Upon delivery, you must inspect the products and notify us immediately of any dissatisfaction with your order. If the products are defective, you must return them to us immediately. Upon receipt, we will refund the full price of the products and / or exchange the products upon your request. If you receive a defective item from us, please contact us by email to inform us within 60 days of receipt. Thank you. We will advise you how to return the defective products to us. If you return defective products to us, we will also refund the return postage.
For most EU countries you can print a prepaid label. If you do not use a prepaid label, you can find the maximum amount we will refund below:
Return from EU: max EURO 15.00
Return Address / Instructions
Please contact us first before returning your products. We ask that you return your products to us prepaid and insured for the full purchase price via DHL or similar service in your own country (We are not responsible for items lost or damaged in transit).
Please include a brief description of the defect and your order number with your returned products. This will help us to solve your problem quickly and efficiently.
